WHOLESALE SUPPORT
Frequently Asked Questions
Everything you need to know about ordering with Joon Distribution. Cannot find your answer? Contact our team.
GETTING STARTED
Account and Ordering
How to become a wholesale customer
Complete our online wholesale application. Our team reviews all applications within 1 to 2 business days. Upon approval, you will receive login credentials giving you full access to our catalog, wholesale pricing, and order history.
Minimum order requirements
Yes. Orders must meet our minimum order value to proceed to checkout. Certain brands or product lines may have individual minimums. These are noted on each product listing. Contact your account manager for details on your current pricing tier.
Browsing or purchasing without an account
Joon Distribution is exclusively a B2B wholesale platform. All catalog access, wholesale pricing, and purchasing requires an approved trade account. Apply here to get started.
Reset password or update account details
Use the Forgot Password link on the login page to reset your password via email. To update billing addresses, contacts, or business information, log in and navigate to Account Settings, or contact our support team.
CATALOG
Products and Brands
Brands and product categories available
We carry a broad selection of vape devices, disposables, e liquids, cannabis accessories, and related products from leading brands. Our catalog is updated regularly with new arrivals.
Product authenticity and sourcing
Yes. Joon Distribution sources directly from authorized distributors and manufacturers. We do not carry counterfeit or unverified merchandise.
Access to new product launches
Approved wholesale accounts receive early access to new product launches, limited releases, and promotional bundles.
Requesting a product not in the catalog
Contact our purchasing team with details and we will help source it or suggest alternatives.
FULFILLMENT
Shipping and Delivery
Order processing time
Orders are processed within 1 to 2 business days.
Shipping carriers used
We ship via UPS FedEx and USPS.
Shipping availability by state
We ship to most states with restrictions based on local laws.
Expedited and overnight shipping options
Expedited shipping is available at checkout.
Adult signature requirements for delivery
Adult signature may be required depending on product and location.
Still have questions
Our wholesale support team is available Monday to Friday 9 AM to 5 PM PST.